At Toranjin, we want you to have a satisfying shopping experience. If you are not entirely happy with your purchase, we offer a straightforward return policy to ensure your peace of mind. Please read the following guidelines carefully before initiating a return:
- Eligibility for Returns: We accept returns for most items within 2 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, undamaged, and in its original packaging with all tags and labels attached.
- Non-Returnable Items: Certain products may not be eligible for returns due to hygiene reasons, perishable nature, or specific restrictions. Examples of non-returnable items include but are not limited to intimate apparel, beauty and personal care products, and custom-made or personalized items.
- Initiating a Return: To initiate a return, please follow these steps:
- Contact or send message on Whatsapp to: +447788817878
- Describe the cause for return
- Return Shipping: In most cases, customers are responsible for return shipping costs. However, if the return is due to our error or a defective item, we will cover the return shipping expenses.
- Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange. If you requested a refund, it will be issued to the original payment method used for the purchase. Refunds may take 7 days to appear in your account, depending on your payment provider.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 2 days of delivery. We will provide assistance and arrange for a replacement or refund.
- Restocking Fees: In some cases, a restocking fee may apply for certain returned items. If applicable, the restocking fee amount will be deducted from your refund.
- Gift Returns: If you received an item as a gift and wish to return it, please contact our customer support team. We will guide you through the return process and assist in issuing a gift card or refund to the original purchaser.
- Exchanges: If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.
- Cancellations: If you need to cancel an order, please contact our customer support team as soon as possible. Order cancellations are subject to approval based on the order status and fulfillment progress.
- Additional Terms: Our return policy may be subject to additional terms and conditions based on specific product categories or promotions. Please refer to the product description and promotional terms for more information.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at info@toranjin.co.uk or +447788817878
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By making a purchase on www.toranjin.co.uk , you acknowledge that you have read, understood, and agree to be bound by this Return Policy.
