FAQ

Frequently Asked Questions (FAQ) – www.toranjin.co.uk

1. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), and other secure online payment options. You can choose the most convenient option during the checkout process.
2. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to check if we deliver to your location and view the applicable shipping fees.
3. What is your return policy? We have a hassle-free return policy. If you are not satisfied with your purchase, you can return it within [number of days] days from the delivery date for a refund or exchange. Please check our Returns & Refunds page for detailed instructions.
4. How can I track my order? Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the delivery status of your package. If you have an account on our website, you can also check the order status by logging in.
5. What is your shipping time? Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 7 business days.
6. Are my personal details safe on your website? Yes, we take data security seriously. We use industry-standard encryption and security measures to protect your personal information. For more details, please read our Privacy Policy.
7. Can I cancel my order? If your order has not been processed for shipping, you may be able to cancel it. Please contact our customer support as soon as possible to inquire about the cancellation. Once the order is shipped, it cannot be canceled.
8. Do you offer discounts or promotions? Yes, we regularly run promotions and offer discounts to our customers. To stay updated on our latest deals, subscribe to our newsletter and follow us on social media.
9. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or issue a refund, as per our return policy.
10. How can I contact customer support? You can reach our customer support team via email at [info@toranjin.co.uk] or by calling: +447788817878 .
11. Do you offer gift wrapping services? Yes, we offer gift wrapping services for selected items. During the checkout process, you can choose to add gift wrapping to your order.
12. Is my personal information used for marketing purposes? We may use your personal information to send you marketing communications such as newsletters and promotional offers if you have opted to receive them. You can unsubscribe from these communications at any time through the unsubscribe link provided in the emails.
13. Do you have a loyalty program for customers? Yes, we value our loyal customers. We have a rewards program that allows you to earn points on your purchases, which can be redeemed for discounts on future orders.
14. What should I do if I forget my account password? If you forget your account password, you can click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
15. Can I change or update my shipping address after placing an order? If your order has not been shipped, you may be able to update your shipping address. Please contact our customer support as soon as possible to make the necessary changes.

If you have any other questions or concerns not covered in this FAQ, please feel free to reach out to our customer support team. We are here to assist you!